Returns & Exchanges
At Ben's Appliances, we stand behind our products and offer a 30-day return window for items in their original condition to ensure your home remains functional and efficient. If you are not completely satisfied with your purchase, we are here to help with a seamless exchange or refund process.
Initiate Your Request
Contact our customer service team via email or phone with your order number and the serial number of the appliance to verify eligibility.
Prepare for Pickup or Shipment
Ensure the appliance is disconnected, cleaned, and secured in its original packaging or an equivalent protective wrap to prevent damage during transit.
Inspection and Verification
Once the item arrives at our warehouse, our technicians will inspect the unit to confirm it meets our return condition standards and includes all original components.
Refund Processing
After a successful inspection, we will issue a refund to your original payment method or apply store credit for an exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing